Retention Automation for PLG SaaS

Stop silent churn. Retain low-touch customers.

Pre-built retention workflows ready to use. We set them up for you in 30 minutes based on your data. They run automatically, saving 20-30% of at-risk customers.

G2
4.8/5

Alert

Health Drop

Score47
Change-23 Pkt

Trigger activated

Auto

Action

Email Sent

Hey {{name}},

We noticed you haven't used your dashboard recently...

Delivered

2 min ago

Why customers disappear unnoticed

Not enough capacity

Your CS team focuses on the top 20% of accounts (high-touch).

The other 80% fall through the cracks – no one actively monitors hundreds of low-touch customers.

Scattered data, missed signals

Engagement decline in Mixpanel.
Billing signals in Stripe.
Support issues in Intercom.

But no one connects them fast enough to act.

Silent revenue loss

Typical scenario: 500 customers, €100 monthly revenue, 5% churn rate. That adds up to €30,000 loss per year.

Preventable, but invisible. Low-touch customers don't complain – they just stop using your product.

We care for 138,000+ end customers at:

Swat.io
Survio
Smartsupp
Raynet
Whatspot
Goodaccess

We know which signals predict churn and what retention flows work.
You don't have to guess—we set it up for you.

What happens after you plug it

Pray customers stay
Add Customerscore.io
MRR

Turn on proven templates. They run automatically.

01

Connect & Detect

Our AI detects signals automatically.

StripeStripe
MixpanelMixpanel
HubSpotHubSpot
IntercomIntercom
PostHogPostHog
SegmentSegment
API
SDK
02

Setup & Launch

We suggest workflows. You activate.

IFHealth score drops
THENSend email
ELSE IFNo response in 3 days
THENWEBHOOK Alert on Slack
03

Measure Impact

Know exactly what works.

At-risk detected34
Save rate26%
ARR protected€47K

Ready-to-use retention workflows

We recommend which proven playbooks fit your use case during onboarding.

Churn Prevention

TRIGGERHealth score drops below 60
ACTIONSend personalized check-in email
RESULT12 accounts saved in Q1 → $42K ARR retained

Renewal Protection

TRIGGER30 days before renewal + low usage
ACTIONProactive outreach with value reminder
RESULT18% fewer non-renewals

Expansion

TRIGGERUsage hits 80% of plan limit
ACTIONAutomatic upsell email
RESULT8 upgrades last month → $31K new ARR

Onboarding

TRIGGERDay 14, key feature not adopted
ACTIONAutomatic tutorial email
RESULT40% faster feature activation

Why teams choose Customerscore.io

vs. HubSpot / Intercom
Time-based triggers
AI based triggers
vs. Custify / Vitally
Manual CS workflows
Automated actions
vs. Mixpanel / Amplitude
Analytics alerts only
Runs workflows for you
vs. Internal Dashboards
Manual checking
Acts automatically 24/7

Results that matter

20-30%

of at-risk accounts saved per quarter

30 min

to first automated workflow

$30K-$50K

average ARR protected per customer

"

We were missing expansion opportunities because we couldn't monitor 5,000+ customers. Customerscore.io automated it—detects signals, runs upsell flows, no daily work required.

+94% upsell revenue

Tom Hynst

Tom Hynst

CSO at Survio

Stop churn.
Start scaling retention.

Join PLG SaaS teams automating their retention workflows