4.8/5AI-native Customer Success platform
Predict your customers’
next move
Your customers are already telling you who's leaving and who's ready to grow. You're just not listening yet.
Dashboard
Who needs attention today.
NRR
112%
+8%
Expansion MRR
$18.4k
+22%
At-risk MRR
$4.9k
12 accounts
Active customers
2,847
+64
NRR & customer health
Last 6 months
3 high-risk accounts · $2,340 MRR at risk
• Acme Corp — usage −64%, renewal 18d
• Beta Ltd — 0 logins 21d, 3 tickets
• Gamma Inc — downgraded, card expiring
Recording · QBRAcme Inc. — Quarterly review“For the first time, AI monitors churn risk across all 4,500 customers automatically — including the low-touch accounts that used to churn silently.”
Built to do what you can't manually
See where revenue leaks
Which segments are bleeding. Where customers drop off. How much it costs you.
Who's at risk. Who's ready to grow.
Give every customer the same attention your best CSM gives your top 5.
Live in days, not months.
We connect your billing, product, and CRM data with you. No analysts, no dev time, no long rollout.
For SaaS teams who care about retention
The assistant
Ask anything about your customers.
- Who should I worry about this week?
- Why is the Starter segment churning?
- Which trialists are worth a sales call?
- How did NRR change since last month?
$2,340 MRR at risk this week
SlackClaudeThe agent
You define the outcome. The agent executes the steps.
- Re-engage at-risk customers before they churn
- Trigger upsell sequences for expansion-ready accounts
- Alert your team in Slack when something changes
- Run personalized email sequences per segment
Personalized upgrade offer sent
Done!
94 expansion-ready customers enrolled in upsell playbook. Day 1 emails sent, Slack reminders scheduled for Day 3.
The intelligence
Every customer scored. Every risk explained.
- Who's at risk and why
- Which segments are bleeding
- Where in the journey customers drop off
- What changed since last week
Done!
813 customers scored. 32 at churn risk. 94 expansion-ready. 18 stalled onboarding.
Your customer data is scattered.
Nobody connects the dots.
Customerscore does. One view, every customer, everything connected.
“We had customer data scattered across multiple tools. With Customerscore, everything is now in one place — reducing our preparation time by 40%.”
Max Graf
Head of Customer Experience, Swat.io
Enterprise-grade trust, built in
Everything your security and procurement teams need to say yes.
White-glove onboarding
Dedicated setup and hands-on training. You're live in days.
Security & compliance
ISO 27001 certified, audited to your security team's standard.
EU hosting & GDPR
Hosted in the EU, fully GDPR compliant.
SLAs & data policies
Clear SLAs and data policies your procurement team can sign off fast.
“We were missing expansion opportunities because we couldn’t monitor 5,000+ customers. Customerscore.io automated it—detects signals, runs upsell flows, no daily work required.”
+94% upsell revenue
