AI Agent & MCP
Ask your customer base anything
An AI analyst for your customers. Ask in plain language, get proactive churn and expansion alerts in Slack, and connect your data to Claude and other AI tools over MCP.
Built for B2B SaaS products with product usage, used by Customer Success and RevOps teams.
Customerscore.io AI
Customerscore.io APP
Halcyon Labs → Churn Risk 4
Champion left the company · €42k ARR at risk
Proactive, not just reactive
Alerts where your team already works
The agent doesn't wait to be opened. Churn-risk and expansion alerts post straight into Slack, and the team can ask follow-up questions right in the thread.
- Surfaces the accounts and patterns that need attention, before you ask.
- Every answer is grounded in your live scores and connected data, not generic advice.
- Turns a question into action: draft the outreach, create the task, fire the playbook.
- Knows what was said on customer calls: tl;dv and Fireflies summaries feed its answers and the QBR draft.
Model Context Protocol
Your customer data, in any AI tool
Customerscore.io exposes an MCP server, so you can connect Claude or any MCP-compatible AI tool directly to your scores and customer data, and query or act on them from the tool you already use.
- Query churn risk, upsell scores, and NRR from your own AI assistant.
- An open standard: no brittle custom integration to maintain.
- Guided setup; your data stays in your EU-hosted, ISO 27001 workspace.
Customerscore.io MCP
● Connected
ClaudeOpenAI
SlackYour appTrusted by CS teams that own revenue
Connects to the stack you already use
Billing, product analytics, CRM, and support, unified into one score, and pushed back into your tools via native integrations, webhooks, and API.
“They sit down and build extremely valid health scoring step by step, and they are brilliant at finding nuggets in your data you did not know were there.”
Enterprise-grade trust, built in
Everything your security and procurement teams need to say yes.
White-glove onboarding
Dedicated setup and hands-on training with our team. You're live in 1 to 3 weeks.
Security & compliance
ISO 27001 certified, audited to your security team's standard.
EU hosting & GDPR
Hosted in the EU, fully GDPR compliant.
SLAs & data policies
Clear SLAs and data policies your procurement team can sign off fast.
Frequently asked questions
Put an AI analyst on your customer base
Connect your data, ask anything, and let the agent watch every account for you, in Slack and over MCP.